MemberCheck Privacy Policy

Privacy Policy

Member Check Pty Limited ACN 129 012 344 (MemberCheck) is the owner and operator of the MemberCheck service, an Anti Money Laundering and Counter Terrorism Financing (AML/CTF) service designed for entities required to comply with AML/CTF obligations and regulations.
MemberCheck is committed to protecting the privacy of individuals whose information is collected including information contained in our databases, and to assisting in resolving any issues that may arise in relation to this information. This policy describes how MemberCheck handles personal information collected.
MemberCheck may review and update this policy from time to time to take account of new laws, technology, changes to our operations, and the changing business environment. Updates will be published on the MemberCheck website.

How we collect and use personal information

The MemberCheck databases

What personal information do we collect?

The databases maintained by MemberCheck contain personal information about individuals. MemberCheck obtains personal information for its databases from a commercial supplier of AML/CTF watchlists and from MemberCheck's clients regarding their members and customers. This information may typically include an individual’s names, date of birth, residential address, a client number allocated to the individual and gender. The information received from our commercial supplier of AML/CTF watchlists may also include information about criminal records, personal relationships and other publicly available information. MemberCheck seeks assurances from all its data sources that the information has been collected and is held in accordance with applicable privacy laws. Because of the nature of the MemberCheck service it is not possible to collect this information directly from the individual.
MemberCheck will not use this personal information for any purpose other than to assist its clients to meet their obligations under their AML/CTF legislation. MemberCheck maintains strict security over this personal information.
MemberCheck also collects personal information from clients permitted to use the MemberCheck service when the client registers with the service and a client contact logs in for the first time. This information may include the client contacts’ name and contact details. Where there are several users in a client’s organisation those users’ names and contact details will also be collected and may be provided by another user in the client organisation. If this information is not provided you cannot use the MemberCheck service. This information is used only to track users of the MemberCheck service.
The databases are held and stored by MemberCheck or a cloud services provider.

With whom do we share information?

MemberCheck will share personal information collected for our databases with its clients and users of the MemberCheck service or as required by law, and only for the above (or related) purposes. MemberCheck may also disclose the information to its related entities for purposes associated with running the MemberCheck service or other usual business activities.

Overseas disclosures

Personal information from watchlists held in our databases may be disclosed to overseas recipients as part of the MemberCheck service. The recipients could be located in any country and it is not practicable to specify those countries in this policy.

Other Business Collections

What personal information do we collect?

We may collect personal information for our other business activities such as interactions with suppliers, responding to general business enquiries, recruitment activities or resolving complaints. This information is generally only contact information (name, address, email and telephone numbers) collected directly from you or someone you have permitted to provide the information to us. If the information is provided for recruitment purposes, we might collect more detailed information about you that is relevant for assessing your suitability for a position with us such as any personal information contained in your resume including your employment history. If you provide referee details you must have the referee’s consent to do so. Referee details will only be used for reference checking.
If you do not provide the information required, we may not be able to respond or interact with you or, in the case of recruitment, to consider your application.
Also, if you use our website we will record your contact details, which may include your name, email address, address and phone number if you send them to us in an email or complete an online contact or demo request form. We will use your personal information to deal with your specific enquiry. If you do not provide this information we may not be able to respond to your enquiry.

For what purposes do we use this personal information?

We will only use the information provided for the purposes for which it was collected unless you have consented to us using, or would reasonably expect us to use, the information for a different purpose or as permitted by law.
Your contact details, including email address, may be added to our mailing list and may be used for direct marketing purposes.

With whom do we share information?

Personal information collected for these other business activities will only be disclosed to our related entities and our and their personnel, our contractors, suppliers, service providers, business partners, recruiters, referees, or others as you would reasonably expect for the above (or related) purposes and only otherwise disclosed as required by law.

Social Networking

If you communicate with us through a social networking service such as Twitter or Linked In, the social network provider and its partners may collect and hold your personal information overseas. This is not controlled by us and you should review their privacy policies.

Cookies

Our website may use cookies. Cookies are small text files that are stored on your computer when you visit some websites. We may use cookies to help identify your computer so we can track your cart contents and remember where you are in the order process. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly. When you look at our website, our internet server may record the following information for statistical and analysis purposes and to improve our website:

  • your server address
  • your top-level domain (for example .com, .gov, .net etc.)
  • the pages you accessed and the documents downloaded
  • the previous site you have visited
  • the type of web browser you are using.

This information is however anonymous. MemberCheck will track the pages you visit via Google Analytics. This information is disclosed to Google Analytics when you visit our site and may be stored overseas in multiple countries.

Links to other websites

Our website may include links to other websites that are operated by third parties. We are not responsible for the content or operation of those websites or for any products, services or information contained in them or offered by them. You should review the privacy policy and terms and conditions of use of those websites when you visit them.

How do we store and secure information?

We take reasonable steps to protect all information which we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, as the transmission of data over the internet is not totally secure, we cannot guarantee the security of your data during transmission.
All personal information held electronically is kept on secure servers and protected by firewall security systems. As noted above we may use a third-party cloud service provider to store our information. We may also hold some personal information in hard copy. This may include client files, invoices and business cards. This information is subject to restricted access.

Accessing your Personal Information, Other Enquiries or Complaints

If you wish to access the personal information we hold about you or you think that your personal information is inaccurate and needs correction, please contact us at the address below. We will take reasonable steps to keep your personal information accurate, complete and up-to-date.
If you have a complaint concerning your privacy please contact us in writing using the details below. Any complaint will be investigated by our Privacy Officer and responded to in a reasonable time.

Contact Details

All privacy-related enquiries or complaints should be directed to:
The Privacy Officer
MemberCheck Pty Ltd
PO Box 6151
Frenchs Forest
NSW 2086
Australia
Phone: +612 9453 5466
Email: info@membercheck.com